SHIPPINGS
The time frame for order delivery is divided into two parts: Shipping and Processing times.
Estimated delivery time:
United states > 7 – 15 Business Days
Europe > 8 – 17 Business Days
Oceania and South-east Asia > 15 -27 Business Days
All other country > 17 – 35 Business Days
Please note: Shipping is quicker than listed in most cases.
Processing time includes: Order verification, customization, quality assurance, and packaging are integral steps in our process. Please allow a processing time of 1 to 2 days.
We offer worldwide tracked shipping on all orders.
We proudly offer free worldwide shipping on all orders.
If your order experiences a delay, start by verifying the tracking number provided in your email.
If the delay exceed the expected delivery date, feel free to reach out to us at info@forevenda.com
If you experience any problems with your order delivery like wrong or damaged items, please reach out to our customer support team immediately. We’re committed to addressing any issues promptly and ensuring you receive your order on time.
Forevenda is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
If you purchase the Shipping Package Protection we will issue you a replacement or refund if your order arrives damaged or broken, the protection also covers lost items.
Yes, we offer international shipping to more than 62 countries in the world.
Forevenda collaborates with multiple suppliers, therefore, we reserve the right to split products into different shipments for proper order processing.
RETURNS & CANCELLATIONS
Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
To start a return please contact us at info@forevenda.com. Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
Our policy lasts 7 days. If 7 days have gone by after delivery, unfortunately, we can’t offer you a refund or exchange.
Standard returns typically take 2-3 weeks to receive and process.
Once we receive your return, we will process the refund or replacement depending on your desired refund method.
Refunds can only be issued to the purchaser’s original payment method and may take 3-5 business days to post to your payment account.
PayPal refunds can be issued back within 30 days of the purchase.
Cancellations are only accepted within 3 hours after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at info@forevenda.com if you are able to cancel within the given time frame.
We process orders as quickly as possible so cancellations are time sensitive.
If you decide to return an item because it’s no longer needed or wanted, please be aware that you are responsible for the return shipping costs. This includes ensuring the item is sent back to the seller’s designated return address in a manner that matches the item’s value and fragility.
For returns not related to product defects or inaccuracies in the item description, a restocking fee of 30% may apply. This fee is necessary to cover the processing, handling, and restocking of the returned item by the seller.
GENERAL QUESTIONS
You can contact our customer support team by emailing info@forevenda.com
To place an order, browse through our products and select the item(s) you wish to purchase. Add them to your shopping cart and proceed to checkout. Follow the instructions to enter your shipping and payment details, then confirm your order.
To leave a product review, simply navigate to the product page of the item you wish to review and scroll down to the reviews section. Click on the “Write a Review” button, and follow the prompts to leave your feedback.
To create an account, simply click on the “Sign Up” or “Register” button located on the top right corner of the website. Fill in the required information and follow the prompts to complete the registration process.
If you forget your password, you can reset it by clicking on the “Forgot Password” link on the login page. Follow the instructions to reset your password, and a password reset link will be sent to your registered email address.
PAYMENTS & SECURITY
We accept credit cards and PayPal as payment methods for your convenience.
We employ industry-standard encryption protocols and security measures to safeguard your personal information from unauthorized access.
Yes, we utilize encrypted connections and trusted payment gateways to ensure the security of your payment information.
No, we do not store credit card details on our servers. Your payment information is securely processed by our payment partners.
Yes, all sensitive information transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
Yes, we use cookies for security purposes such as session management and authentication.
Yes, you can request access to or deletion of your personal data stored on our platform. Please refer to our privacy policy for more information on how to do so.
If you suspect fraudulent activity on your account, please contact our customer support team immediately for assistance.